Career Opportunities

Client Service Manager

Location

New York, NY – In office 4 days per week

New York, NY (On Site 4 days/week)

Our client, a well-established NYC based staffing firm is looking for an experienced Client Services Manager with a contingent recruitment background to join their growing team.

RESPONSIBILITIES:

Job Description

Responsibilities include:

Onboard key accounts and manage client transition and staffing timeline
Create strong client relationships and assess correct staff requirements
Coordinate with temp ops team on staffing needs, levels and job descriptions as well as culture fit and environment to ensure effective recruitment by team
Prioritize daily needs of new and existing clients.
Train and help to hone recruitment team members understanding of each account
Complete site operations manual for every key account using template
Communicate daily/weekly with clients on account status and updates
Manage time to fill effectively and set client expectations according to difficulty of skills and experience
Work with team leadership to standardize scheduling and recruitment process
Create strong client relationships and entertain clients according to needs and account revenue
Create strong candidate referral pipeline

Onboard key accounts and manage client transition and staffing timeline
Create strong client relationships and assess correct staff requirements
Coordinate with temp ops team on staffing needs, levels, and job descriptions as well as culture fit and environment to ensure effective recruitment by team
Prioritize daily needs of new and existing clients.
Train and help to hone recruitment team members understanding of each account
Communicate daily/weekly with clients on account status and updates
Manage time to fill effectively and set client expectations according to the difficulty of skills and experience
Work with team leadership to standardize scheduling and recruitment process
Create strong client relationships and entertain clients according to needs and account revenue
Create a strong candidate referral pipeline

KPI’S:

Manage $1-2 million desk first year
Manage $2-3 million++ desk years 2 and on
Ultimately manage primarily key accounts with potential revenue of $500,000 or more
Monthly strategy sessions with ownership on account growth
Quarterly service reviews with the client team and FS leadership for all key accounts

Career Opportunities

Client Service Manager

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