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Customer Success Manager

Job Description
Customer Success Manager completes the post-sales lifecycle for our client’s portfolio of customers, acts as a trusted advisor for each customer, and emphasizes each account’s business value.
You will own the ultimate success of your customers by driving customer onboarding, user adoption, outcome attainment, customer advocacy, retention, and growth. You will ensure that your customers derive maximum value from their partnership with our client and fully leverage our platform on an ongoing basis.
What you will do:
  • Act as the trusted advisor for customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals.
  • Ensure product adoption and stickiness, monitor customer health scores, and constantly emphasize the business value of the client solution.
  • Maintain high levels of engagement and communication by building relationships with customers and champions
  • Drive growth by identifying renewal, growth, and upsell opportunities in assigned accounts.
  • Build a successful plan for each customer based on data analysis and customer’s needs and priorities.
What Client offers:
  • A competitive compensation and benefits package
  • Employee Stock Options program
  • The opportunity to disrupt an old-fashioned industry with an exciting new product
  • A warm and welcoming environment with a diverse team from all over the world
  • Generous PTO and health coverage

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